Bloom AI Labs (“Bloom AI Labs,” “BAL,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase our products, use our services, or interact with us.
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you may have regarding your information.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Information You Provide
When you interact with Bloom AI Labs, you may provide information such as:
- Name
- Email address
- Shipping and billing information
- Phone number, if provided
- Account information
- Order and purchase information
- Information you provide when contacting customer support
- Reviews, feedback, or other communications you submit to us
Plant Images and Information
If you use Bloom AI Labs features that allow you to scan or photograph your plants, we may collect:
- Photos or images of your plants
- Plant names and species identified through our services
- Plant profiles and information you choose to save
- AI-generated plant insights, analysis, or recommendations
- Information related to plant health and growth
These images and related information may be processed by our technology and service providers to provide plant identification, monitoring, and AI-powered features.
Automatically Collected Information
When you visit our website or use our services, we may automatically collect certain information, including:
- IP address
- Browser type and device type
- Operating system
- Pages or products viewed
- Referring website
- Date and time of visits
- Website interactions and usage information
We may collect this information through cookies, pixels, analytics tools, and similar technologies.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Provide customer support
- Provide and improve our products and services
- Identify plants and provide AI-powered plant insights
- Monitor and analyze plant-related information when you use our services
- Personalize your experience
- Communicate with you about your orders, account, or our services
- Send marketing communications where permitted by law
- Analyze website and product performance
- Detect and prevent fraud, abuse, and security threats
- Comply with applicable laws and legal obligations
3. How We Share Your Information
We do not sell your personal information for money.
We may share information with trusted service providers that help us operate our business, such as providers for:
- Website hosting and e-commerce
- Payment processing
- Shipping and order fulfillment
- Customer support
- Email and marketing services
- Analytics and advertising
- Cloud storage and data processing
- AI and plant recognition services
These service providers may access information only as necessary to perform services on our behalf and are expected to handle information in accordance with applicable privacy and security requirements.
We may also disclose information when required by law, legal process, or governmental request, or when necessary to protect our rights, users, or business.
4. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our website, and improve our products and services.
Some third-party services may also use cookies or similar technologies for analytics, advertising, or measurement purposes.
You can adjust your browser settings to manage or block cookies. However, some website features may not function properly if certain cookies are disabled.
5. AI and Plant Images
Bloom AI Labs uses AI-powered technology to provide plant identification and plant health features.
When you submit a plant image, the image may be processed by Bloom AI Labs and our authorized technology providers to provide these features.
We use reasonable measures to protect submitted images and related information. We do not use plant images to identify individual people.
If an image you submit contains people or other individuals, you should avoid including unnecessary personal information.
6. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
The length of time we retain plant images, plant profiles, and other information may depend on how you use our services and whether you maintain an account.
When information is no longer necessary, we may delete or anonymize it in accordance with our data retention practices.
7. Data Security
We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request information about how your personal information is collected and used
- Opt out of certain marketing communications
- Exercise additional privacy rights provided by applicable law
California Residents
If you are a California resident, you may have additional rights under California privacy laws, including rights to know, delete, correct, and opt out of certain uses or sharing of personal information, subject to applicable exceptions.
To exercise your privacy rights, please contact us using the information below.
We will verify your request as required by applicable law and will not discriminate against you for exercising your privacy rights.
9. Marketing Communications
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.
Even if you opt out of marketing communications, we may still send you transactional or service-related communications, such as order confirmations, shipping updates, account notifications, or important product information.
10. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices, content, or security of third-party services. We encourage you to review the privacy policies of those services before providing them with personal information.
12. International Users
Bloom AI Labs may use service providers located in countries other than your country of residence. As a result, your information may be processed or stored outside your country.
Where required by applicable law, we will take appropriate measures to protect personal information transferred across borders.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Bloom AI Labs
Email: admin@bloomailabs.com
We will review and respond to privacy-related requests in accordance with applicable law.